Warranty Policy

Warranty Policy

About the warranty Policy:

We sincerely hope you would be satisfied with the product, but in case of defects in material, design and workmanship after purchase of the product ;this warranty policy will help you to stay covered based on laws and regulations related to the protection of consumer rights and interests in the United Arab Emirates.  AtomOffice product warranty policy states, 

1. Warranty services are provided on selected products; a twelve (12) months warranty will be provided for the eligible items purchased. All electronics device accessories are subject to six (6) months warranty starting from the product purchase date. Warranty repairs will be carried out by authorized service centers. subject to 
1. The original invoice is provided to verify the serial number and validate the warranty period to benefit from warranty services.
2. Product is free from damages caused by accidental or man-made behaviors, such as liquid damage, falling, input unsuitable voltage, improper usage or maintenance, etc. 
3. The product has not been modification, disassembly, or repair other than authorized service centers

The warranty repair period is twenty-one (21) working days for the units covered under the  warranty from the date of picking the product from the customer until dispatched. Repair or replacement under the terms of this warranty does not provide the right to extension or renewal of the warranty period. Warranty terms are in accordance with your device manufacturer. 

If your item can't be repaired but is still under the manufacturer's warranty, we will issue a replacement or, if a replacement isn't available, you will be refunded in full.

1. Not all products are covered by the warranty, always check the product listing to know if it includes warranty benefits. 
2. Personal Data and information stored on devices are the responsibility of customers and customers are advised to make back-ups for their data. Also customers are requested to remove lock/password prior to servicing the device.
3. Turn around time for repair does not include the time required to obtain device information or customer approval
4. Customers are requested to remove any form of protective cover added by customers after the purchase of goods like screen protection. 
5. By submitting your item for repair, you consent to us and the repairer using your contact details in this way only as required in connection with the repair service.
6. The customer confirms that all information provided during the warranty claim is correct.
7. We are not responsible for any damage that might occur during the shipping to our warehouse, please make sure the item is packed in its original box or wrapped safely.
8. To avail of warranty services if a defect occurs in your product,  you can raise the request by sending an email to info@atomoffice.com and Our team shall contact you within 2 working day for claim validation and troubleshooting followed by pictures of the product from all angles along with above mentioned details. You may also contact us through whatsapp, social media, or by calling our call center.